Refund policy

We hope that you love your purchase of your Neart products, however, if this is not the case, we can provide a refund or exchange provided that the product is returned in it’s original packaging and in new, unworn condition within 28 days of purchase.

You, the customer, are responsible for the cost of return postage and if requested, the cost of new exchange product postage.

Please contact us should you wish to arrange a return or exchange.

If your item is damaged or defective, please contact us (link to email) within 7 days of receiving your item and give us an opportunity to sort this out for you. If you email outlining the issue, we will work with you to remedy this as quickly as possible through either a product replacement or refund.

If you would like to get in contact with us on anything relating to returns, please reach out via our Contact page.